Privacy Policy

1. Introduction

This Privacy Policy explains how DIGGIT Software Solutions Co LLC, Diggit Software Solutions US LLC and Diggit Software Solutions UK Ltd (together, "Diggit," "we," "us" or "our") collect, use, disclose and protect personal information in connection with the DiggitGlobal website and the software, web, mobile and AI development services we provide (the "Services").

By using our website or engaging us for Services, you acknowledge the practices described in this Privacy Policy. This Policy should be read alongside our Terms and Conditions, which govern use of our website and Services more generally.

2. Information We Collect

We collect information in the following ways:

• Information you provide directly. When you submit our contact form, you may provide your name, email address, phone number, organization, the industry or area of interest you select, and any message or project details you choose to share.
• Information from client engagements. If you engage us for Services, we may collect additional business contact details, project requirements, and communications exchanged over the course of the engagement, as well as billing information necessary to invoice and receive payment.
• Passive technical information. Like most websites, our web server and hosting infrastructure may automatically log standard technical data when you visit, such as your browser type, device type, referring page, and general access timestamps. This is typical, low-level server activity rather than a dedicated tracking or profiling system.

3. How We Use Your Information

We use the information described above to:

• Respond to inquiries submitted through our contact form and follow up on requests for proposals or information;
• Scope, deliver, support and invoice the software, web, mobile and AI development Services you engage us for;
• Communicate with you about your project, account, or ongoing engagement;
• Maintain, secure and improve our website and internal business operations;
• Comply with applicable legal, tax and regulatory obligations.

We do not use the information you submit to us to send unsolicited marketing to third parties, and we do not sell personal information.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing (such as under the GDPR), we generally rely on: performance of a contract (to deliver Services you have requested or engaged us for), our legitimate interests (such as responding to inquiries and operating and securing our website), your consent (where you have given it, such as when voluntarily submitting the contact form), and compliance with legal obligations (such as tax and accounting requirements).

5. Cookies & Similar Technologies

Our website does not use third-party advertising cookies, analytics cookies, or tracking pixels. The site is built with front-end libraries (such as GSAP and Lenis) used purely to animate and smooth-scroll the page in your browser; these do not collect or transmit personal information.

Your browser may still use standard local storage mechanisms for basic functional purposes, such as remembering your preference for reduced motion or the current state of an on-page menu. Should we introduce analytics or other cookie-based technologies in the future, we will update this section to describe them accurately and provide any consent mechanism required by applicable law.

6. How We Share Your Information

We do not sell or rent personal information. We may share information with:

• Service providers who help us operate our business, such as email, hosting, cloud infrastructure and communication providers, bound by confidentiality and data protection obligations appropriate to the services they perform;
• Professional advisors, such as accountants or legal counsel, where necessary to conduct our business;
• Legal and regulatory authorities, where required to comply with applicable law, a valid legal process, or to protect the rights, property or safety of Diggit, our clients or others;
• A successor entity, in the event of a merger, acquisition, or sale of business assets, subject to standard confidentiality protections.

7. Data Retention

We retain personal information for as long as necessary to respond to your inquiry, perform an active engagement, and satisfy legitimate business, accounting, tax or legal record-keeping requirements. Contact form submissions that do not result in an engagement are generally retained only for a reasonable period needed to address the inquiry, after which they may be deleted or anonymized. Information related to a client engagement is generally retained for the duration of that relationship and for a further period afterward as required by applicable law or our internal record-keeping policies.

8. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse or alteration, appropriate to the nature of the information involved. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, please contact us immediately using the details in Section 14.

9. Your Rights

Depending on your location and applicable law (such as the GDPR in the UK/EU or the CCPA in the United States), you may have rights to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information, subject to legal or contractual retention requirements;
• Object to, or request that we restrict, certain processing of your information;
• Request a portable copy of information you have provided to us, where technically feasible;
• Withdraw consent at any time where processing is based on consent, without affecting processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details in Section 14. We will respond to verifiable requests within a reasonable time and in accordance with applicable law.

10. International Data Transfers

Diggit operates through entities in the United Arab Emirates, the United States and the United Kingdom. As a result, personal information you provide may be accessed, stored or processed in a country other than the one in which you are located, in connection with the applicable Diggit entity servicing your inquiry or engagement. Where required by applicable law, we take reasonable steps to ensure that any such transfer is subject to appropriate safeguards.

11. Children's Privacy

Our website and Services are intended for businesses and individuals over the age of 18 and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove it.

12. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services that we do not own or control, including the social platforms linked from our footer. This Privacy Policy does not apply to those third-party sites, and we encourage you to review the privacy policy of any third-party site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or applicable law. The "Last updated" date at the top of this page indicates when this Policy was last revised. We encourage you to review this page periodically. Continued use of our website or Services after an update constitutes acceptance of the revised Policy.

14. Contact Information

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at +1 (469) 405-6772 or via WhatsApp. You can also reach the Diggit entity relevant to your region at any of our offices below.